General FAQs


How can we help?


Create & Manage Your Online Account

How do I create an Optum360 online account?

If you do not already have an online account, you can create an online account today.

NEW! Our website is now integrated with One Healthcare ID a secure, centralized identity management solution that enables single sign-on capabilities for all integrated applications. When you create an online account at optum360coding.com, you will be prompted to create a One Healthcare ID.

What is One Healthcare ID?

One Healthcare ID is a secure, centralized identity management solution that enables single sign-on capabilities for all integrated applications. You register for a One Healthcare ID once and use that One Healthcare ID to access any integrated application, including your online account at optum360coding.com and your online medical coding software seamlessly. Learn more about One Healthcare ID.

What is the difference between an Optum360 online account and One Healthcare ID?

Our website is now integrated with One Healthcare ID, a secure, centralized identity management solution that enables single sign-on capabilities for all integrated applications. You will use your One Healthcare ID to sign in to your online account on optum360coding.com. With your online account, you can access your order history and invoices, track shipments, update your contact information and more.

What if I do not have a One Healthcare ID?

Our website is now integrated with One Healthcare ID. You will need a One Healthcare ID to access your optum360coding.com online account.

If you do not have an optum360coding.com account, you can create an online account today. When you create an online account at optum360coding.com, you will be prompted to create a One Healthcare ID. You will use One Healthcare ID to access your online account once it is activated.

If you already have an optum360coding.com online account, you will need to use One Healthcare ID to sign in. If you already have a One Healthcare ID, sign in to access your online account. If yuo do not have one, you can create a One Healthcare ID using the email address associated with your optum360coding.com online account.  Important: You must use the email address associated with your optum360coding.com online account when creating your One Healthcare ID. If you do not use this email address, you will not be able to access your optum360coding.com online account. Look up your optum360coding.com email address.

 

Having trouble accessing your online account using One Healthcare ID?

If the email address for your optum360coding.com account does not match the email address for you One Healthcare ID, you will not be able to access your optum360coding.com account. Follow these instructions to verify your One Healthcare ID email address:

  1. Visit the Manage Your One Healthcare ID page
  2. Enter your One Healthcare ID credentials
  3. Click the “Manage My One Healthcare ID” button
  4. Visit the “Verification Option” tab and look to the “Email Address” field

 

If the email address listed in that field is different than the email address associated with your optum360coding.com account (look up your optum360coding.com email address), please update your One Healthcare ID email address and save your changes. Once that update is made, you can use your One Healthcare ID to sign in at optum360coding.com.

If the email addresses match and you still are not able to sign in, contact us.

Still having trouble? Contact us.

 

How do I look up my optum360coding.com email address?

Look up your email address using your customer and contact numbers. If you do not know your customer and contact numbers, feel free to contact us.

What if I didn’t get an activation email from One Healthcare ID?

Please contact One Healthcare ID at 1-855-819-5909.

What if I forgot my One Healthcare ID username and password?

On the One Healthcare ID website, you can recover your One Healthcare ID username or recover your One Healthcare ID password. If you still have problems, contact One Healthcare ID at 1-855-819-5909.

How do I manage my optum360coding.com online account?

Sign in to your online account using your One Healthcare ID and click the “Update Your Profile” option in the account menu on the left side of the page.

How do I manage my One Healthcare ID?

You can manage your One Healthcare ID through the One Healthcare ID website directly.

What are the benefits of creating an account at Optum360Coding.com?

When you create an account on optum360coding.com, you will earn a coupon for 15% off your next online order. Your online account gives you immediate access to your order history and invoices, plus – you can track a shipment online, check the status of your orders, view and purchase products you have up for renewal, or even create and maintain a Wish List of items you want to buy in the future. For customers that are not already part of our Medallion or Reseller programs, you are automatically enrolled in our no-cost eRewards program which earns you cash back when you shop online.

What can I do with my online account?

Using your optum360coding.com account, you will gain online access to the following features and options:

  • View and edit your contact information
  • Manage your address book
  • View order history and status
  • View invoices
  • Track a shipment
  • Renew products you purchased in the past
  • See product recommendations based on your purchase history
  • Download subscription updates
  • Create and manage a product wish list
  • And more…

Plus, you will be automatically enrolled in our no-cost eRewards program which earns you cash back when you shop online. Note: Customers who are part of our Medallion or Reseller programs are not eligible for eRewards benefits.

What is the optum360Coding.com eRewards Program?

The optum360coding.com eRewards program is a free rewards program for our loyal, online shoppers. Shop online and earn cash back. When you create an account online, you are automatically enrolled, if eligible. When you order online, your purchases are tracked and added to your eRewards account balance. For every $500 you spend with us online, you earn a $50 coupon toward your next online purchase. Learn more about our eRewards program.

Orders & Transactions

How do I view my orders and invoices?

You can view your orders and invoices from the past two years online when you sign in to your online account by selecting “Order History” or “Invoices” from your account menu. If you need additional assistance, contact us.

What type of payment do you accept?

We accept all major credit cards – Visa, American Express, MasterCard, and Discover.

How do I check my order status?

You can check your order status online when you sign in to your online account and select “Order History” from your account menu. If you need additional assistance, contact us.

How do I track a shipment?

You can track a shipment online when you sign in to your online account and select “Track a Shipment” from your account menu. If you need additional assistance, contact us.

How do I edit or cancel an order?

To edit or cancel an order, please contact customer service by phone or email.

What is your return policy?

We believe in long-term relationships and want you to be happy with your purchase. If you are unsatisfied with your purchase, please return it within 60 days of shipment. Merchandise that is damaged will not be credited. Special and custom orders are non-returnable and non-refundable.

We will gladly accept returns of packaged software, e-books, licensed CD-ROMs and other electronic formats in unopened packaging only, unless defective. Defective products will be replaced. Products available as fully functional downloads or web-based products which are available for testing before purchase are not eligible for return.

Refunds will be processed once returned item(s) have been received. We will refund your money for purchases, less shipping, returned within 60 days of shipment. The original packing slip or Return Authorization Number must accompany your return to receive credit and/or refund.

Send returns to:
Optum360
ATTN: Returns Processing
4810 Williamsburg
Warehouse #2
Hurlock, MD 21643

For additional questions, or to obtain authorization to return product please contact us.

When will I be charged and/or receive my invoice?

You will be charged and/or receive your invoice when the individual item(s) in your order ship or become available to you (in the case of web-enabled product such as software or e-Books).

Do you offer a price match program?

Yes – you can shop with confidence. We’re committed to providing you with the best quality product in the market along with the best price. Period! Learn more about our price match program.

Shipping Details

How are shipping rates calculated?

Shipping costs are based on the number of products in your order, the location to which the item(s) in your order are being shipped, and the shipping method of your choice.

How will my order be shipped?

UPS Ground and Express shipping options are available. For next-day or two-day air options, orders must be placed before 4:00 PM MST. Please contact us if you need additional assistance.

How do I track a shipment?

You can track a shipment online when you sign in to your online account and select “Track a Shipment” from your account menu. If you need additional assistance, contact us.

Do you ship internationally?

Yes. For shipments outside North America, UPS International shipping rates apply.

How do I change my shipping address?

Sign in and select “Update Profile” from your account menu to update your shipping address. If you have already placed your order and want to change the shipping address, please contact us to request a change. Depending on the timing of your order, it may or may not be possible to change your shipping address.

May I ship one or more items in my order to different addresses?

Yes. You must be logged in to your online account in order to ship to multiple addresses. Sign in to your account and ensure the contacts you would like to ship to are in your address book by selecting the “Address Book” menu option in your account. Proceed to checkout. For each individual product in your shopping cart, you can click the link “Choose a Different Address” to ship that item to a different contact in your address book. If you are purchasing multiple quantities of an individual product, you can ship each item to a different address should you desire. Select the link “Ship to Multiple Addresses” (this will only appear if you have more than one of an individual item in your cart) and choose the contact from you address book and the quantity of that item the recipient should receive. Your selected ship to address(es) will be reflected in your shopping cart.

Product Information

What products do you offer?

Optum360 proudly offers a robust line of medical coding, billing and reimbursement product and services. Browse our products using the navigation menus or the search feature on our website.

What is the difference between an annual edition year product and a subscription product?

An annual edition product is reprinted or published once a year. A subscription product is a product that is automatically updated one or more times per year. Examples of subscription products are software, web-enabled products, and resources that are updated, via mail or e-mail, multiple times in a 12-month period.

Where can I find product updates?

Annual edition year product updates are posted online. The password to access the relevant updates are printed on the first few pages of your book.

Subscription product updates will be delivered to you via your online account. Simply sign in and select “Subscription Updates” from your account menu. This menu option will only appear if you have updates available.

NEED HELP WITH SOMETHING ELSE?

Contact us for any questions we may not have answered for you online.