General FAQ

You can view your orders and invoices from the past two years online when you sign in to your online account by selecting “Order History” or “Invoices” from your account menu. If you need additional assistance, contact us.

We accept all major credit cards – Visa, American Express, MasterCard, and Discover.

You can check your order status online when you sign in to your online account and select “Order History” from your account menu. If you need additional assistance, contact us.

You can track a shipment online when you sign in to your online account and select “Track a Shipment” from your account menu. If you need additional assistance, contact us.

To edit or cancel an order, please contact customer service by phone or email.

We believe in long-term relationships and want you to be happy with your purchase. If you are unsatisfied with your purchase, please return it within 60 days of shipment. Merchandise that is damaged will not be credited. Special and custom orders are non-returnable and non-refundable.

We will gladly accept returns of packaged software, e-books, licensed CD-ROMs and other electronic formats in unopened packaging only, unless defective. Defective products will be replaced. Products available as fully functional downloads or web-based products which are available for testing before purchase are not eligible for return.

Refunds will be processed once returned item(s) have been received. We will refund your money for purchases, less shipping, returned within 60 days of shipment. The original packing slip or Return Authorization Number must accompany your return to receive credit and/or refund.

Send returns to:
Optum
ATTN: Returns Processing
4810 Williamsburg
Warehouse #2
Hurlock, MD 21643

For additional questions, or to obtain authorization to return product please contact us.

You will be charged and/or receive your invoice when the individual item(s) in your order ship or become available to you (in the case of web-enabled product such as software or e-Books).

Yes – you can shop with confidence. We’re committed to providing you with the best quality product in the market along with the best price. Period! Learn more about our price match program.

Shipping costs are based on the number of products in your order, the location to which the item(s) in your order are being shipped, and the shipping method of your choice.

UPS Ground and Express shipping options are available. For next-day or two-day air options, orders must be placed before 4:00 PM MST. Please contact us if you need additional assistance.

You can track a shipment online when you sign in to your online account and select “Track a Shipment” from your account menu. If you need additional assistance, contact us.

Yes. For shipments outside North America, UPS International shipping rates apply.

Sign in and select “Update Profile” from your account menu to update your shipping address. If you have already placed your order and want to change the shipping address, please contact us to request a change. Depending on the timing of your order, it may or may not be possible to change your shipping address.

Yes. You must be logged in to your online account in order to ship to multiple addresses. Sign in to your account and ensure the contacts you would like to ship to are in your address book by selecting the “Address Book” menu option in your account. Proceed to checkout. For each individual product in your shopping cart, you can click the link “Choose a Different Address” to ship that item to a different contact in your address book. If you are purchasing multiple quantities of an individual product, you can ship each item to a different address should you desire. Select the link “Ship to Multiple Addresses” (this will only appear if you have more than one of an individual item in your cart) and choose the contact from you address book and the quantity of that item the recipient should receive. Your selected ship to address(es) will be reflected in your shopping cart.

Optum proudly offers a robust line of medical coding, billing and reimbursement product and services. Browse our products using the navigation menus or the search feature on our website.

An annual edition product is reprinted or published once a year. A subscription product is a product that is automatically updated one or more times per year. Examples of subscription products are software, web-enabled products, and resources that are updated, via mail or e-mail, multiple times in a 12-month period.

Annual edition year product updates are posted online. The password to access the relevant updates are printed on the first few pages of your book.

Subscription product updates will be delivered to you via your online account. Simply sign in and select “Subscription Updates” from your account menu. This menu option will only appear if you have updates available.