Optum Brand FAQ
Why are we moving from Optum360 to Optum?
The challenges of care delivery and the subsequent needs of the health care industry have changed significantly within recent years. In response, Optum is evolving health care so everyone can have the opportunity to live their healthiest life. Together, for better health.
We recognize the important role that the medical coding and billing community plays in fulfilling that pursuit. We are evolving our brand to simplify how we communicate with you and to amplify the breadth of capabilities that help you serve your patients, members, and other essential stakeholders.
Will optum360coding.com change?
While the name of the site will change from optum360coding.com to optumcoding.com, how you use and navigate the site is not impacted by our change in corporate branding. Over time, you will see several navigation and content refinements to better showcase our full range of solutions and to improve the overall ease of accessing and purchasing those that are most essential for your needs.
Will I need to update my bookmark(s) to your site or pages in the site?
Though the optum360coding.com domain will automatically redirect to optumcoding.com for the near future, we encourage you to update your bookmarks at your earliest convenience to ensure you are able to continue to access the site and its resources.
Will I need a new login ID to make purchases on optumcoding.com?
The change in our corporate branding will have no impact on how you log in. If you have already created a One Healthcare ID account, you’re all set and nothing more is required! If you haven’t already created a One Healthcare account, you’ll need to do so to be able to shop and buy online. (If you’re not quite ready to do that, you can still browse the site without logging in.)
To create a One Healthcare ID account, click here.
Will I need a new login ID for online software product access?
Same as with the optum360coding.com shopping experience, if you have already created a One Healthcare ID account, you’re all set and nothing more is required to continue using your online software! If you haven’t already created a One Healthcare account, you’ll need to do so to be able to access your subscriptions. To create a One Healthcare ID account for your online software product(s), use the One Healthcare ID link on the product Sign-in page.
Will the cost of subscriptions and other products change?
The pricing on our publications, online software, and data solutions is not impacted by the change in our corporate branding.
Will the affect how I sign into my online software applications?
No. Aside from the new logo and colors, all other sign-in and content functionality will remain the same.
Will I need to use a new URL to access my online software?
There will be no change to the following online software URLs: ASCExpert.com, DrugReimbursement.com, EncoderPro.com, EncoderPro.com for Payers, FeeAnalyzer.com, MedicalCodeExpert.com, MedicalReferenceEngine.com, RealtimeEcontent.com (Web Services), and RevenueCyclePro.com.
However, the following URLs will change and we encourage you to update your bookmarks to these sites:
Enterprise ChargemasterExpert.com https://chargemaster.optum360.com/ecme/ will be changed to https://chargemaster.optum.com/ecme/ and
https://www.optum360coding.com/ will be changed to https://www.optumcoding.com/.
Will support options change?
Yes. The new email address for Technical Support will be techsupport@optum.com. While emails sent to techsupport@optum360.com will be routed to the new email address for the near future, we encourage you to begin using the new email address and update your contacts and any spam filter settings that may impede your ability to receive emails from us.
Will the user interface of Optum online software products change?
Only the look and feel of the software Sign-in page and page headers within the application will change. All other functionality will remain the same.
Will there be any changes to my customer profile?
Nothing in your customer profile will change.
We have active contracts with Optum360. Do we need to re-write agreements to reflect Optum?
No. As a business entity, Optum360, LLC remains a part of the Optum organization and, therefore, no changes are needed to our respective contract. All contract terms remain the same, along with the associated tax ID number, invoicing, and payment terms you agreed to at time of purchase. Please reach out to your sales representative if you have specific questions or concerns.
We are currently working through a contract or other purchase agreement. Do we need to pause and update paperwork to reflect Optum?
This change will not disrupt the purchase, licensing or contracting process and Optum will continue to enter into transactions as Optum360 LLC, with the same tax ID number and invoicing/payment mechanisms. We are committed to your satisfaction in our products and services, with the goal of helping you complete your purchases as quickly and efficiently as possible.
Will the payment method, address, terms, and conditions remain the same?
Yes. As a reminder, the remittance address is as follows:
Optum360, LLC
PO Box 88050
Chicago, IL 60680-1050
What changes are needed on our end to process payment for new and existing invoices?
There will be no changes to existing payment processes.
Will I still be able to pay my invoices online?
Yes. If you pay your invoices with the optum360coding.com website you will now pay them on the optumcoding.com domain, but if you go to optum360coding.com you will be automatically redirected to optumcoding.com. We encourage you to update your bookmarks at your earliest convenience.
Will you be sending out updated W-9s?
No. Our Federal Tax ID remains under Optum360, LLC and we will continue to facilitate contracts and other purchase agreements as Optum360, LLC.
Are you willing to complete a new vendor form?
There should not be a need to complete any new vendor forms as our company remains unchanged and our Federal Tax ID remains under Optum360, LLC.
Who should we contact if we encounter issues?
You may contact our customer service team 1-800-464-3649 Option 1 or reach out to your dedicated client manager.
Will my client manager change?
No. This change in corporate branding does not impact assignment of client managers. If you are working with a dedicated client manager, they will continue to serve you.
Does your address for processing returns change?
No. The return address is as follows:
Optum Product Return Address:
4810 Williamsburg Rd
Warehouse # 2
Hurlock, MD 21643
How will email communications be changed for order confirmations and shipping confirmations?
Order and shipping confirmation emails will come from confirmations@optum.com. Please update your contacts and any spam filter settings that may impede your ability to receive emails from us.